 Job Details of Accenture Recruitment Drive 2021 |
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Company Name | Accenture | |
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Total Vacancy | Various | |
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Job Category | Private Jobs | |
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Job Role | Service Desk Executive | |
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Qualification | Any Graduate |
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Experience | 0 - 1 years | |
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Job Location | Bangalore | |
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Salary | As per norms | |
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Apply Mode | Online | |
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Desired Skills |
- Adaptable and flexible
- Accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues
Job Description |
Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
Key Roles & Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- You will also be responsible for closing the fault and complaints within SLA's.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- Primary interaction is within your team and your direct supervisor
- Given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- Need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- Working closely with project members to effectively deliver on the requirements
- An individual contributor as a part of a team with a predetermined focused scope of work.
How to Apply |
- Eligible candidates are advised to open given online Apply Link on below.
- Note : Apply Before the link Expires
- This link guide you to find apply button in company career page
- Fill all your mandatory details as per the job information
- Upload your resume or (If you not have any resume - click here to create a resume)
- Check the details before submitting the application
- If you are shortlisted, You will be intimated through e-mail or phone call by the employer
- interview and Venue details also will be shared to the shortlisted candidates through e-mail or call.
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